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Castle Team Supervisor

Castle Team Supervisor

£16,500.00 per annum - opportunity for overtime, full time, permanent, 37.5 hours per week worked on a shift rota basis.

As Castle Team Supervisor you will be responsible for supervising a small but charismatic front-ofhouse team at Newcastle Castle in delivering a top-notch customer experience. You will work closely with and support the Castle Team and Facilities Manager to ensure that Newcastle Castle remains one of the North East’s premier, independent visitor attractions and maintains its position as part of the lifeblood of the city and the region. 

This is a fantastic opportunity for a driven professional to work in a fast paced, quirky, novel and fun environment. No two days are the same and we pride ourselves on that.

We are open 7 days per week. This position works on a shift-rota basis 5 days in 7 therefore, in order to provide 7 day per week front-of-house managerial/supervisory cover you will work 1 weekend in every 2, alternating with the Castle Team & Facilities Manager. You may need to work some bank holidays dependent upon the rota. Some evening work will be required which may be paid as overtime if you exceed your 37.5 hours per week. This is a fulltime, permanent position with the opportunity for some paid overtime. Overtime for venue hires, events etc will be allocated fairly amongst all staff.

Responsibilities Include:

• Supporting the general development of the business as required by the Castle Team and Facilities Manager and the adopted strategic plan

• Working with the Castle Team and Facilities Manager in supporting and developing staff

• Working with the Castle Team and Facilities Manager to input into annual budget development, policies and procedures as well as working within specified budgets

• Deputise on an occasional basis for the Castle Team and Facilities Manager

• Managing all front-of-house (FOH) staff in the absence of the Castle Team and Facilities Manager to ensure efficient and safe site operations

• Supporting the Castle Team and Facilities Manager to ensure FOH staff are adequately trained to complete their daily duties, ad-hoc jobs and ensure site operations safety, security and cleanliness

• Working with the Castle Team and Facilities Manager to develop and manage monthly rotas to cover 7 days per week operations and out-of-hours venue hires.

• Supervising all cash handling operations and ensuring that all events, hires etc. are set up and ready for clients

• Supporting the Castle Team and Facilities Manager in ensuring buildings/site maintenance is compliant with relevant legislation

• Liaising with and co-ordinating site access for contractors 


Position reports to:

• the Castle Team and Facilities Manager.


Requirements: Energetic and committed to developing Newcastle Castle’s visitor and events experience.


- Working in Newcastle’s most historic building. After all it is where the City got its name!

- The opportunity to work in a fun environment where no two days are the same.

- Excellent opportunity to demonstrate what you can really achieve.

Is this job something for you?

Please send your CV by email only to with an attached covering letter, no longer than 1 page of A4 that states why you think you would be an asset to our team. Applications must be received by 5pm Thursday 27th July. Please ensure that you provide a contact telephone number and contact email address. Interviews will take place on 22nd and 23rd August between 12.30pm and 5.30pm.

Shortlisted canditates will be contacted regarding a time for interview no later than end of 11th August.

If you have not heard from us by this time please accept our apologies but your application will have been unsuccessful.