Terms and Conditions

Refunds/Exchanges

Except where we offer an applicable ticket exchange or resale facility, tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of event. Where an event is cancelled or rescheduled (subject to below) by the venue or promoter, where an event is cancelled or rescheduled due to circumstances beyond our control,  or where there is a material change to the programme of the event, you will be entitled to claim a refund from us in accordance with this clause. 

Where such a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such change and, where the event has been rescheduled, prior to the rescheduled event.

Cancelled/Re-Scheduled Events

It is your responsibility to ascertain whether an event has been cancelled or re-scheduled and the date and time of any re-scheduled event. Where an event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation before the date of the Event.

It is your responsibility to inform us of any change to the contact address, telephone number or email address you provide us with at the time of ordering.

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©2019 The Heart of the City Partnership - Newcastle Castle - All rights reserved.

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©2019 The Heart of the City Partnership - Newcastle Castle - All rights reserved.

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