Work with us

WE NEED YOU!

Newcastle Castle’s medieval Castle Keep and Black Gate are two of the North East’s most important and historic buildings. They are Where the Story of Newcastle Began.

We attract over 35,000 paying visitors per year, as well as over 5000 students from local and international schools.

The Castle’s roof has stunning and commanding panoramic views over Newcastle and the River Tyne, making it a must for selfies and a common spot for our venue hire clients to absolutely WOW their guests.

We are currently looking for Seasonal Welcome Hosts to support various operating functions and deliver an excellent experience to our visitors.

Please see below for more information.

Seasonal Welcome Hosts

Download the full job description here

Overview

The Welcome Host covers a range of customer-facing duties across the Castle visitor experience, supporting various operating functions, and delivering great service to our visitors. You will deliver outstanding customer service to a broad range of visitors and do everything possible to ensure they have a great day. There will be a variety of duties which may range from welcoming and admitting visitors, providing information and orientation, to presenting public areas or serving customers in our retail and catering outlets.

This is a variable hours, seasonal opportunity.

What you will deliver:

  • Ensuring our visitors have a great experience

  • Great teamwork

  • Growing support

  • Working safely and securely

  • Excellent standards of presentation

Knowledge, skills & experience needed

  • Curious about other people - empathetic, understanding, and adaptable to different people’s needs.

  • Literate and numerate

  • Excellent customer service standards

  • Relevant experience working with the general public in face-to-face customer service situations

  • Good team worker

  • Flexible and adaptable

  • Basic knowledge and application of health and safety compliance requirements as appropriate

  • Able to learn till and stock control systems and procedures

  • Interest in developing product knowledge

  • Good people skills, enabling good working relations with those in your team and across the other Castle teams

  • Ability to work alongside volunteers

  • Ability to deliver high standards of customer care. Able to follow clear instructions competently. Able to follow guidelines, promote and present products to specified standards

  • Good interpersonal and communication skills

  • Well organised and attentive to details

  • Good IT skills

Please note: Due to the nature of the site and the role requiring being on your feet for periods of time, a good level of physical ability is required. This role includes regular periods of outdoor working.

Application Deadline: Friday 24th April 2026 at 17:00

Please send your CV and Cover Letter (no more than 1 A4 page) to: georgia.wilkes@newcastlecastle.co.uk