Job Vacancies
Newcastle Castle’s medieval Castle Keep and Black Gate are two of the North East’s most important and historic buildings. They are Where the Story of Newcastle Began.
We attract over 35,000 paying visitors per year.
There is a very active learning offer for schools. It is common to have at least one school group in 4 days out of 5 during term-time weekdays.
The heritage attraction offers intimate, novel and unique spaces that can be used for all sorts of events from weddings to corporate dinners, film nights to theatrical performances.
The Castle’s roof has stunning and commanding panoramic views over Newcastle and the River Tyne making it a must for selfies and a common spot for our venue hire clients to wow their guests.
We are currently hiring! More information below.
Front-of-House Castle Team Members
We are currently looking for variable hours, Front-of-House Castle Team members to join our great team at Newcastle Castle. Day to day responsibilities will include ensuring that the site is ready to open, welcoming visitors to the site, responding courteously and appropriately to visitor enquiries and feedback, taking money as required for both admissions and retail sales, closing down and setting up and cleaning down events as required, ensuring complete visitor satisfaction.
Hours/Wage
Variable
£11.51 per hour
Please supply a CV and a Cover Letter, no longer than one page of A4. Applications must be received by 5pm Friday 26th April 2024. Further details can be found in the recruitment timeline.
Requirements
An outgoing personality with good communication skills.
Energetic and committed in providing excellent customer service and experience.
Able to work on variable hours across a seven day rota, including evenings, weekends and public holidays.
Able to handle money, take payments and process orders using our till system.
Please note that attitude and aptitude can be more important than lots of experience as we will provide training.
Aged 18 and over
Main Responsibilities
Playing your part in supporting the general development of the organisation in order to achieve the strategic plan.
Welcoming visitors to the site, engaging and responding courteously and appropriately to visitor enquiries and feedback.
Follow policies and procedures as required.
Willingness to undertake training to enable you to complete daily duties, ad-hoc jobs and ensure site operations safety, security and cleanliness.
Diligently and accurately carry out all cash handling operations.
Play your part to ensure that all events, hires, weddings, are set up and ready for clients.
Provide excellent customer service, and maintain a positive, professional attitude, and working relationship, with all other employees and volunteers.
Preference will be given to applicants with an interest in the site’s heritage and a strong ability to engage with members of the public . Due to the nature of the venue, there are very steep steps. Lone working is a part of daily duties.
Recruitment Timeline
Please send your CV by email only to recruitment@newcastlecastle.co.uk with an attached covering letter, no longer than 1 page of A4. This should state why you think you would be an asset to our organisation and your approach to helping us achieve our vision. Applications must be received by 5pm Friday 26th April 2024.
Please ensure that you provide a contact telephone number and contact email address. Interviews will take place on Thursday 9th May between 9am and 5pm. Shortlisted candidates will be contacted regarding a time for interview no later than end of Tuesday 30th April. If you have not heard from us by this time please accept our apologies but your application will have been unsuccessful. If you are successful, in order to keep and maintain records relating to your employment it will be necessary for the organisation to record, keep and process personal data relating to you. This data may be recorded, kept and processed on computer or in a hard copy form. The organisation may need to on occasion disclose this data to others, including employees of the Heart of the City Partnership, our professional advisors, His Majesty’s Revenue and Customs and other authorities. If you are unsuccessful your personal data will be destroyed when the selection process is complete, in accordance with General Data Protection Regulations (May 2018). Please see a link to our privacy notice here: https://www.newcastlecastle.co.uk/newcastlecastleprivacynotice
Here at Newcastle Castle, our volunteers are a vital part of our team, working with our staff to help preserve the history of the City and bring it to life for our visitors. Volunteering is a fantastic opportunity to meet new people, hone your skills, develop your CV and give back to your local community. We are a registered charity and rely on the support given by our volunteers to help us deliver the massive range of educational activities and events that we offer throughout the year. You can see more about the different volunteer roles below.
For more information email: learning@newcastlecastle.co.uk or telephone: 0191 230 6300.
Events Team Volunteers
Join our Events Team Volunteers if you want to get involved with delivering a fantastic range of exciting after hours cultural events in the atmospheric surroundings of Newcastle Castle!
We’ve done talks, film nights, theatrical performances, art installations, guided tours, workshops, virtual autopsies(!) and much more. You will help out with the setup and takedown of events as well as welcoming our guests to the Castle and helping out during the events themselves.
This is a great opportunity for anyone who wants to work in events, but also for anyone who just wants to see some amazing shows for free in return for helping out.
For more information on this role see the full role description HERE.
Learning Team Volunteers
Join our Learning Team Volunteers if you want to engage and inspire children and young people with their heritage through a range of guided tours and educational workshops, all while working with a fantastic and dedicated team of friendly people.
We offer a range of curriculum linked school sessions as well as family activities in the school holidays, all delivered by our Learning Team. This is a great opportunity for people who want experience of teaching, public speaking or leading groups, as well as for retired teachers or others passionate about history to help educate the next generation.
For more information on this role see the full role description HERE.
Living History Team Volunteers
Join our Living History Team Volunteers if you want to get dressed up and hands-on with history, engaging a wide variety of audiences with historical storytelling and demonstrations.
The Newcastle Array is the name for our “in-house” re-enactors, who research and educate the public about the lives of the people of Newcastle in the 1300s, when Newcastle was on the front lines of a war between England and Scotland. At the same time it growing into the fourth richest merchant town in England, with links to Italy, Estonia and further afield. Our Living History Volunteers aren’t all experts, but they are passionate about the history of the area and work hard to bring it to life for our visitors.
For more information on this role see the full role description HERE.